If you have planned travel coming up, alerting VisionBank and any other card issuers about your vacation plans can help to ensure that your charges aren't declined when you arrive. Here's how you can prepare yourself and your debit/credit card(s) for your next trip.
How do I submit a Travel Notice
You can set a travel alert on your debit and credit card by calling your local VisionBank branch and speaking with a Retail Banker or by submitting a request through our online Contact Us portal.
What is a Travel Notice?
A travel notice is an alert to VisionBank that you'll be going on a trip to a different location. By giving this notice in advance, you're letting us know that you may be making charges from a different state or country.
Why should you let VisionBank know about your travel plans?
At VisionBank, we check cardholders' accounts for any unusual or suspicious activity when a transaction occurs. If your company sees a charge from a location away from home, the bank may think this is suspicious activity and decline the charge. If you're visiting a country or location where fraudulent charges occur more often, the chances of your card(s) getting declined are higher when you don't alert VisionBank about your travel.
Do you need to notify VisionBank?
You're not required to notify VisionBank when you're going away on vacation, but it is highly recommended. By letting the bank know where you're going and for how long, we will know that any card transactions from that location were likely authorized by you.
Traveling outside your city
If you're traveling to an area not far from home, it's unlikely that any card charges will be declined, so setting a travel notification may not be a necessity.
Traveling outside your state
As you travel further from home, the chance of charges being declined is higher. If you're visiting another state, you can notify VisionBank that you're going away to avoid any hassles as you travel.
Traveling outside your country
You should definitely consider filing a travel notice for every trip outside your country. If you don't file a travel alert with VisionBank your card(s) may get declined and you might need to contact the bank to approve your transactions. If you're in a different country you may have trouble with making an international call, an inconvenience that can prevent you from authorizing your charge and enjoying your trip.
