Vision Bank of Iowa
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Mobile Pay - Frequently Asked Questions

Thanks for your interest in using your VisionBank debit and credit cards with Apple Pay, Google Pay, or Samsung Pay through your mobile wallet! If your questions are not answered below, feel free to call us at 800-574-8123 or email us at info@visionbank.com, or visit any of our eight conveniently located branches.

What is Mobile Wallet?

A mobile wallet is a form of wireless payment technology provided by your mobile device's provider. It allows you to store your VisionBank debit card information in a digital, secure and convenient manner right on your mobile device. Instead of using your physical debit card to make payments, you can pay using your smartphone, tablet or smart watch. A mobile wallet provides you with increased convenience and security while accessing your checking account funds through your debit card or credit card. Other payment cards can also be stored in your mobile wallet.

What Do I Need to Set Up and Use My Mobile Wallet? 

  • A compatible, Apple, Android, or Samsung device with internet access.

  • Your VisionBank debit or credit card(s)

Are There Fees to Set Up or Use Mobile Wallet on My Device?

There are no fees to set up or use your debit card in Mobile Wallet.

Is My Card Secure in Mobile Wallet?

Absolutely! With Apple, Google and Samsung Pay, your actual card number is never shared. Instead, a virtual account number is used so the card details are always kept safe. Also, if your device has been turned off, lost or otherwise inactive for the last 90 days, then cards will be deleted.

Which App Do I Choose?

  • Apple Pay can be downloaded on most iPhones.

  • Google Pay can be downloaded on most Android devices - including Samsung. Google Pay can also be downloaded on iPhones, but it will likely have limited functionality.

  • Samsung Pay is available only on Samsung devices.

How Do I Get Set Up?

Apple Pay

  • Open the Wallet app

  • Click the + sign

  • Click continue

  • Select the card type

  • Scan your card or manually enter your information

  • Agree to the terms and conditions

  • Call the phone number provided for identity verification

Google Pay

  • Open the Google Play Store

  • Download the Google Pay App (It's free!)

  • Open the app and select your preferred language

  • Under Payment, select Add Payment Method

  • Choose Debit Card or Credit Card

  • Scan your card or manually enter your information

  • Agree to the terms and conditions

  • Call the phone number provided for identity verification

Samsung Pay

  • Open the Google Play Store

  • Download the Samsung Pay App (It's free!)

  • Open the app

  • Under Payment, select Add Payment Method

  • Register a Samsung Pay PIN for payment authentication and app protection

  • Choose Debit Card  or Credit Card

  • Scan your card or manually enter your information

  • Agree to the terms and conditions

  • Call the phone number provided for identity verification

How Do I Use The App? 

Apple Pay

Pay with iPhone with Face ID
  • Double click the side button

  • Glance at your iPhone to authenticate with Face ID or enter your passcode

  • Hold the top of your iPhone near the payment terminal until you see “Done” and a checkmark on the display

Pay with iPhone with Touch ID
  • Rest your finger on Touch ID

  • Hold the top of your iPhone near the payment terminal until you see “Done” and a checkmark on the display

Pay with Apple Watch
  • Double click the side button

  • Hold the display of your Apple Watch near the payment terminal

  • Wait until you feel a gentle tap

Pay for Apps or within Apps
  • Tap the Apple Pay button or choose Apple Pay as your payment method

Google Pay

Pay at Stores or Restaurants
  • Unlock your phone near the register

  • Google Pay will open

Pay on Websites and Apps
  • Tap the Google Pay icon at checkout

Samsung Pay

Pay in a Store
  • Hold the back of your phone close to the payment terminal for a few seconds

  • When you’re done paying, a blue checkmark will appear on the screen

  • If prompted, follow the instructions on the screen to sign or enter your PIN

 

Mobile Banking With VisionBank

With VisionBank's mobile app, you can access your VisionBank accounts anytime, anywhere.

 

*Messaging and Data Rates May Apply. Check with your mobile phone carrier for details.

 

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