Response to Coronavirus (COVID-19)
February 1, 2021
As COVID case numbers have consistently declined across the state of Iowa and our local communities have embraced necessary social distancing requirements, we have decided to open all VisionBank lobbies to the public effective Monday, February 1, 2021.
Digital Banking Alternatives:
While our lobbies are open, for your continued safety and convenience, we encourage all of our customers to continue to use alternative banking methods whenever possible. With modern day technology, we are happy to be able to provide the same level of community banking service that you have come to know and love, through a variety of channels including:
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Teller Services: Available at all of our locations.
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Drive-up ATM: Available at most of our locations.
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Night Drop: Available at all of our locations.
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Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.
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VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.
December 3, 2020
VisionBank continues to monitor the impact of the COVID-19 pandemic and is implementing several measures to protect what matters most - the health of our community, customers, and staff. During these challenging times, we remain focused on continuing to provide the excellent service and capabilities you expect from us.
Effective Thursday, December 3, 2020, as a precaution against Coronavirus (COVID-19), masks or face coverings will be required at all VisionBank locations.
Digital Banking Alternatives:
For your continued safety and convenience, we encourage all of our customers to continue to use alternative banking methods whenever possible. With modern day technology, we are happy to be able to provide the same level of community banking service that you have come to know and love, through a variety of channels including:
-
Teller Services: Available at all of our locations.
-
Drive-up ATM: Available at most of our locations.
-
Night Drop: Available at all of our locations.
-
Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.
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VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.
Occupancy and Accessibility
At the recommendation of Iowa public officials, we have continued to suspended lobby service at select VisionBank locations. Customers are still encouraged to use drive-up teller windows to make transactions. Below you can view up-to-date information on which branches will have limited lobby access. Personal appointments may also be made with a personal banker by calling 1-800-574-8123 or by clicking here.
| Ames South Duff: | Drive-Up Services and Lobby Open |
| Ames Main Street: | Drive-Up Services; Lobby Open By Appointment Only |
| Ames Mortensen: | Drive-Up Services; Lobby Open By Appointment Only |
| Boone South Marshall: | Drive-Up Services and Lobby Open |
| Boone Story Street: | Drive-Up Services; Lobby Open By Appointment Only |
| Grimes: | Drive-Up Services and Lobby Open |
| Huxley: | Drive-Up Services and Lobby Open |
| Ogden: | Drive-Up Services and Lobby Open |
| West Des Moines Mortgage Office: | Lobby Open By Appointment Only |
Thank you again for your continued cooperation and understanding. Together, we will prevail.
June 1, 2020
As businesses throughout Iowa work through Phase I of the reopening plan presented by Governor, Kim Reynolds, VisionBank has set a date of June 1, 2020 to reopen select lobbies to the public.
Our open branches will look different than they did prior to the COVID-19 outbreak, and we ask for your patience and understanding as we transition to the new normal together.
Digital Banking Alternatives:
For your continued safety and convenience, we encourage all of our customers to continue to use alternative banking methods whenever possible. With modern day technology, we are happy to be able to provide the same level of community banking service that you have come to know and love, through a variety of channels including:
-
Teller Services: Available at all of our locations.
-
Drive-up ATM: Available at most of our locations.
-
Night Drop: Available at all of our locations.
-
Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.
-
VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.
Occupancy and Accessibility
Each of our branches have undergone a thorough review of best practices to ensure the safest lobby opening procedures for both our customers and staff. Please see below for information that pertains to your local branch.
| Ames South Duff: | Drive-Up Services and Lobby Open |
| Ames Main Street: | Drive-Up Services; Lobby Open By Appointment Only |
| Ames Mortensen: | Drive-Up Services; Lobby Open By Appointment Only |
| Boone South Marshall: | Drive-Up Services and Lobby Open |
| Boone Story Street: | Drive-Up Services; Lobby Open By Appointment Only |
| Grimes: | Drive-Up Services and Lobby Open |
| Huxley: | Drive-Up Services and Lobby Open |
| Ogden: | Drive-Up Services and Lobby Open |
| West Des Moines Mortgage Office: | Lobby Open By Appointment Only |
To schedule an appointment, simply contact your local branch or submit your request here.
Social Distancing
VisionBank employees will be adhering to social distancing guidelines by maintaining a six-foot distance, and we ask our customers to do the same. We have placed social distancing decals on the floors in our lobbies to indicate the proper six-foot spacing requirements.
In addition, we have also installed transparent barriers at each of our teller windows and designated banker offices for the protection of both our employees and customers.
Masks and Facial Coverings
Masks or facial coverings for customers visiting our branches is not required but recommended. If you do decide to wear a mask or facial covering, please be aware that you will be asked to briefly pull down your mask upon entering the bank so we may properly identify you.
Sanitation
Periodic janitorial service at each branch will focus on cleaning desks and sanitizing common areas, which will be supplemented by daily cleaning and sanitizing of frequently touched surfaces. All areas determined to be “high touch” will be regularly disinfected by assigned employees throughout the day, including desks, doorknobs, light switches, and any other areas that experience frequent contact.
Exterior door handles will be sanitized after each client entry and exit from our branches. Teller stations, desks, signing stations, and signature pads and pens will be disinfected by Bank staff after each client use.
Hand sanitizer will be available in our lobbies for use by clients, and we encourage visitors to sanitize your hands before and after your visit with us.
All Bank staff will follow proper hand washing for infection control. Our employees are required to stay home if they are sick or feverish and advised to seek medical care if symptoms persist. We would also ask any customers who are ill to use alternative forms of banking rather than visiting the branch.
In the interest of public health, we are also no longer able to offer cookies, popcorn, or refreshments to our customers for the time being.
No Public Restrooms
All restrooms are restricted to employees only, with no public restroom available. We apologize for any inconvenience this may cause, and hope you understand that this decision was made with the best interest of both our customers and our staff in mind.
Thank you again for your continued cooperation and understanding as we navigate our way through this new method of service.
May 27, 2020
Scammers and cyber thieves have always followed the headlines, using the public’s heightened fear and desire for information or solutions as leverage to gain access to systems, data, and money. The current pandemic is no different. In times of crisis, we believe community banks play a pivotal role in keeping our communities healthy, safe, and secure. With this in mind, we have provided the following information dedicated to keeping you and your funds fraud free.
Read below for tips to avoid scams and protect your money:
How to protect your finances during the COVID-19 pandemic
FDIC Insured Deposits
May 5, 2020
As we work towards reopening our lobbies in the safest and most appropriate means; we have implemented several measures to protect what matters most - the health of our community, customers, and staff. During these challenging times, we remain focused on continuing to provide the excellent service and capabilities you expect from us by:
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Limiting the number of individuals in our branches
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Encouraging social distancing
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Providing optional masks and gloves for customers and staff
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Sanitizing stations between customer transactions
We look forward top opening our doors again in the upcoming weeks. In the meantime, please continue to use the following to access all of our banking services:
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Teller Services: Available at all of our locations.
-
Drive-up ATM: Available at most of our locations.
-
Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.
-
VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.
Thank you for your cooperation. We hope to see you soon!
April 30, 2020
With the recent passage of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), significant government-sponsored financial support has been made available to the businesses in our communities.
At VisionBank, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones. Our focus in the upcoming days and weeks will be to gather information and help you understand how this program may be of benefit to you and your business. If you are interested in speaking with a VisionBank lender about specific details of the CARES Act and Paycheck Protection Program (PPP), please make an appointment today. We will continue to update our website with relevant information.
March 24, 2020
The coronavirus (COVID-19) pandemic has brought public life across the nation to a standstill. With the closure of schools, restaurants, and other workplaces, we at VisionBank recognize the challenges and financial difficulties facing many Iowans in the coming months. As we navigate through this period of uncertainty together, I want to assure you, we remain available to serve your personal and business banking needs.
While our priority is the health and safety of our employees and public, we are still available through our digital channels, and available to set up appointments should the need arise. We recognize the tremendous impact this situation is having on our economy and encourage our existing borrowers to work with your lender if you are experiencing any financial difficulties. We will do everything we can to assist you during this time.
We would also encourage our existing borrowers to explore the Iowa Business Recovery Assistance packages put together by the Iowa Economic Development Authority:
We thank you in advance for your cooperation and patience as we continue to adapt to these ever-changing times. We will provide regular updates on our website and via email when necessary.
Thank you for your continued support of VisionBank. We wish the best of health to each of you.
Paul Jacobson
President / CEO
March 17, 2020
VisionBank continues to monitor the impact of the COVID-19 pandemic and is implementing several measures to protect what matters most - the health of our community, customers, and staff. During these challenging times, we remain focused on continuing to provide the excellent service and capabilities you expect from us.
Effective Wednesday, March 18, 2020, as a precaution against Coronavirus (COVID-19), all VisionBank branch lobby areas will remain open but, by appointment only. This move allows us to better ensure the best practice of social distancing, while still meeting the needs of our customers.
To help our communities overcome this challenge as quickly as possible, please use the following to access all of our banking services:
-
Teller Services: Available at all of our locations.
-
Drive-up ATM: Available at most of our locations.
-
Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.
-
VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.
If your financial service needs cannot be met through one of these channels, please call (800)574-8123 to schedule an appointment. Visit https://www.visionbank.com/about/your-community/covid-19-announcement for continued updates on branch services.
Thank you for your understanding and help to contain COVID-19 exposure locally.
March 13, 2020
Thank you for being a valued VisionBank customer. We are open for business and enjoy providing you with the highest level of customer service. As we are all aware, the challenges going on in our world today are all too real with the coronavirus (COVID-19). In response to this, we want you to have confidence that you can continue to bank with us from virtually anywhere with the VisionBank Mobile app and visionbank.com.
If you haven’t already:
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Download the VisionBank mobile app
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Enroll in VisionBank Online Banking
You’ll be able to:
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Have 24-hour access to all your VisionBank accounts
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View all your real-time account balances, check images, and transaction history
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Pay bills and make transfers between accounts on a one-time-basis or by setting up recurring payments
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Track your expenses in an easy-to-read pie chart so you can see where your money is going at a glance
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Export history to financial software or spreadsheets
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Request stop payments
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Rest assured that your VisionBank Online Banking is safe and secure
Please know that the well-being and safety of our customers and associates has always been a top priority at VisionBank. According to the Centers for Disease Control (CDC), the coronavirus poses little immediate risk of exposure to most people in the U.S. However, we continue to monitor this evolving situation closely, and we wanted to share the steps we are taking at our branches to help keep our guests and associates healthy.
Our practices in responding to COVID-19 prevention follow the CDC and area health department’s guidelines.
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Our branches are cleaned daily as part of our business practices. We have revisited procedures with staff to reemphasize the importance of cleaning in public areas and conference rooms. Over the past few weeks, we have increased those cleanings and added hand sanitizers for our guests and associates.
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We’ve provided prevention education to associates, and are advising them to stay home if they are not feeling well, or if circumstances might advise them to do so and to seek medical attention if they have symptoms.
As we monitor the situation closely, we are prepared to take additional steps for the benefit of our guests, associates and the community as new information and best practices emerge. In the meantime, we look forward to conducting business as usual. Be sure to stop by, give us a call, or connect with us on social media to see what we can do for you!
