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COVID-19 Update: Learn how you can access our services anytime, anywhere. Learn More

In Response to Coronavirus (COVID-19)

March 24, 2020

The coronavirus (COVID-19) pandemic has brought public life across the nation to a standstill. With the closure of schools, restaurants, and other workplaces, we at VisionBank recognize the challenges and financial difficulties facing many Iowans in the coming months. As we navigate through this period of uncertainty together, I want to assure you, we remain available to serve your personal and business banking needs.

While our priority is the health and safety of our employees and public, we are still available through our digital channels, and available to set up appointments should the need arise. We recognize the tremendous impact this situation is having on our economy and encourage our existing borrowers to work with your lender if you are experiencing any financial difficulties. We will do everything we can to assist you during this time.

We would also encourage our existing borrowers to explore the Iowa Business Recovery Assistance packages put together by the Iowa Economic Development Authority: 

 

We thank you in advance for your cooperation and patience as we continue to adapt to these ever-changing times. We will provide regular updates on our website and via email when necessary.

Thank you for your continued support of VisionBank. We wish the best of health to each of you.

 

Paul Jacobson

President / CEO


March 17, 2020

VisionBank continues to monitor the impact of the COVID-19 pandemic and is implementing several measures to protect what matters most - the health of our community, customers, and staff. During these challenging times, we remain focused on continuing to provide the excellent service and capabilities you expect from us.

Effective Wednesday, March 18, 2020, as a precaution against Coronavirus (COVID-19), all VisionBank branch lobby areas will remain open but, by appointment only. This move allows us to better ensure the best practice of social distancing, while still meeting the needs of our customers.

To help our communities overcome this challenge as quickly as possible, please use the following to access all of our banking services:

  • Teller Services: Available at all of our locations.

  • Drive-up ATM: Available at most of our locations.

  • Online Banking: Access your accounts 24/7 to see your balance, pay bills and make transfers between accounts, request stop payments, and more. If you are not already signed up for online banking, enroll here.

  • VisionBank Mobile App: Check your balance, deposit checks, find ATMs, pay bills, transfer funds and more. It’s easy & available at no charge. Available at visionbank.com and through the Google Play and the App Store.

If your financial service needs cannot be met through one of these channels, please call (800)574-8123 to schedule an appointment. Visit https://www.visionbank.com/about/your-community/covid-19-announcement for continued updates on branch services.

Thank you for your understanding and help to contain COVID-19 exposure locally.

 


March 13, 2020

Thank you for being a valued VisionBank customer. We are open for business and enjoy providing you with the highest level of customer service. As we are all aware, the challenges going on in our world today are all too real with the coronavirus (COVID-19). In response to this, we want you to have confidence that you can continue to bank with us from virtually anywhere with the VisionBank Mobile app and visionbank.com.

If you haven’t already:

You’ll be able to:

  • Have 24-hour access to all your VisionBank accounts

  • View all your real-time account balances, check images, and transaction history

  • Pay bills and make transfers between accounts on a one-time-basis or by setting up recurring payments

  • Track your expenses in an easy-to-read pie chart so you can see where your money is going at a glance

  • Export history to financial software or spreadsheets

  • Request stop payments

  • Rest assured that your VisionBank Online Banking is safe and secure


Please know that the well-being and safety of our customers and associates has always been a top priority at VisionBank. According to the Centers for Disease Control (CDC), the coronavirus poses little immediate risk of exposure to most people in the U.S. However, we continue to monitor this evolving situation closely, and we wanted to share the steps we are taking at our branches to help keep our guests and associates healthy.

Our practices in responding to COVID-19 prevention follow the CDC and area health department’s guidelines.

  • Our branches are cleaned daily as part of our business practices. We have revisited procedures with staff to reemphasize the importance of cleaning in public areas and conference rooms.  Over the past few weeks, we have increased those cleanings and added hand sanitizers for our guests and associates.

  • We’ve provided prevention education to associates, and are advising them to stay home if they are not feeling well, or if circumstances might advise them to do so and to seek medical attention if they have symptoms.

As we monitor the situation closely, we are prepared to take additional steps for the benefit of our guests, associates and the community as new information and best practices emerge. In the meantime, we look forward to conducting business as usual. Be sure to stop by, give us a call, or connect with us on social media to see what we can do for you!

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